If you had been following my blog since the beginning, you know that I throw in bits and pieces of shows and movies like “Hell’s Kitchen” to demonstrate how neurodivergent individuals can relate and learn from them.
Recently, I came across an episode of Season 10 that stood out to me for the wrong reasons. In the episode, the chefs were tasked with creating their own menus and the one condition was that they had to be at Chef Ramsay’s standards. You might say that there were multiple errors and the blue team were kicked out of the kitchen. But it wasn’t that…it was afterwards following the dinner service.
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You see, Ramsay had gathered both teams together and held the comment cards in his hands. Then he proceeds to rip up the cards and throw them on the floor declaring both teams losers because they didn’t perform up to his standards!! When I saw this moment, it left me with a really bad taste in my mouth (in fact Seasons 10, 11 and 12 all left me with bad tastes in my mouth).
But it was much more than that because when I saw Gordon Ramsay tear up those comment cards, I couldn’t help but feel somewhat insulted at the idea that you would even dare tear up feedback from your customers. Tearing up feedback from your customers is probably the worst thing you can do not just to them, but also for your business as a whole. It’s important to remember that your customers are your best audience and they are the ones who will determine if your business will live and die.
I know that “Hell’s Kitchen” is only a reality show, but it seems to also be a business as well and it makes money for Gordon Ramsay’s empire. Still, this moment serves as a reminder that reality show or not, you never, ever, EVER disrespect your customers. They spend their hard earned money and time to come grace your establishment and by disrespecting them, you are basically telling them that they should have never come in the first place.
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Now, I include this moment on account that like Gordon Ramsay, there are rising entrepeneurs like myself who are neurodivergent and who sometimes have a hard time taking feedback and criticism.
Take it from me, have I always agreed with customers? No, but their feedback matters the same way as the employee’s feedback.
It doesn’t matter if your staff performs poorly or you yourself perform poorly, feedback matters and you can’t jump to conclusions solely based on one bad performance and believe me, Season 10 was a trainwreck of a season that had more speed bumps than a church parking lot.
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Catch you all later!!
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